Shipping policy

Shipping Policy

Thank you for shopping with Marzipan Day. We aim to process and ship every order with care.

Processing Time

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotions, or periods of high order volume.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Shipping Time & Rates

Shipping options, estimated delivery times, and applicable rates are shown at checkout. Delivery estimates are provided by the carrier and begin after your order has been processed and shipped.

Unless otherwise stated on the product page, orders ship from United States and Hong Kong and are available for delivery within the United States.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking to update after shipment.

Address Accuracy

Please review your shipping address carefully before placing your order. We are not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided at checkout.

If you notice an address error, contact us immediately at support@marzipanday.shop. We can only make changes before an order has been processed or shipped.

Delays

While we do our best to meet estimated delivery times, carrier delays, weather events, holidays, customs procedures, and other circumstances outside our control may affect delivery.

If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimate and give you the option to cancel for a refund.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

If your tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. Then contact us at support@marzipanday.shop and we will do our best to assist with the next steps.